Free Shipping on Orders of 3 bags or more with code FREESHIP

I can’t log in! What is the issue?

If it’s been awhile since you have ordered with JBC Coffee Roasters, you may need to reset your password. We launched a new website the summer of 2020 which requires everyone to reset their password one time. If you have tried to reset your password but didn’t get an email, check your junk folder or […]

I received the wrong coffee and/or my order was damaged. What do I do?

We pride ourselves on accuracy, but we are human. Sometimes mistakes do happen. But no worries! We will make it right for you. Just give us a call at 608.256.5282 or shoot us an email at detailing your issue and we will help you out.

How do I set up an account with JBC?

When placing an order, simply check the create an account button underneath the billing details on your check out page. Or click the create an account button at the top right of our homepage.

I ordered coffee and then a newsletter came out with a coupon code. Can I still get the discount?

If an order was placed within 24 hours of a new promotion or sale, we can certainly honor that sale. Please email us at with your order number and let us know you just missed the sale. We do have to wait until orders batch out at the end of the night to enact […]

I forgot to add the free shipping code but I ordered 3 bags of coffee. What should I do?

Please email us at with your order number and let us know you forgot to add the coupon. We do have to wait until orders batch out at the end of the night to enact partial refunds so that discount will be refunded on the next business day from when your order was placed. […]

Do you have any coupons right now?

We always have free shipping on orders of 3 bags or more with the coupon code freeship. This code is also always available at the top of our homepage so that you don’t have to remember it each time. Additionally, if you are not already signed up for our newsletter, you will receive a welcome […]

Where is my order confirmation and/or my tracking information?

If you placed an order online at JBC Coffee Roasters, you are sent an email confirmation when your order is placed and an email with tracking information once your order is processed/getting ready for shipment. If you did not receive these emails, check your junk mail or in the case of Gmail addresses, check your […]

My coffee has been marked delivered but I did not receive it. What should I do?

If your coffee was marked delivered according to your tracking information and it is still the same date that the postal service indicates it was delivered, we recommend waiting a day. Sometimes a postage carrier will mark a package delivered but it won’t actually arrive until the next day. If it is the next day […]

Do you ship internationally?

Yes, we do! All international orders are shipped via DHL and typically arrive within 3-10 days.

When will my order ship?

Orders placed online before 11 am CST M-TH, ship same day. Orders placed after 11 am CST M-TH, ship next day. Orders placed after 11 am CST Friday through Sunday, ship the following Monday. (Exceptions: holidays or when a special coffee has a special roast date. We are closed major holidays including Labor Day, Memorial […]

Do you offer free shipping?

We do! If you order 3 bags of coffee or more, you qualify for free shipping. You must input the coupon code freeship to enjoy these savings. You must reside in the U.S. in order to get free shipping and free shipping is only good for USPS shipping. (We do provide discounted shipping prices on […]